Policy
Refund and Cancellation Policy
This page explains the booking cancellation rules currently enforced in the platform workflow.
24 hours or more before the booking
User receives 100% refund of the eligible amount after payment gateway fees are deducted.
12 hours or more before the booking
User receives 50% refund of the eligible amount after payment gateway fees are deducted.
Under 12 hours before the booking
User receives 10% refund of the eligible amount after payment gateway fees are deducted.
Refund processing is currently tracked inside the booking record. Payment settlement and final payout handling should still be aligned with your payment gateway and finance process.
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